Welcome to Backmarker.Shop! We strive to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward 30-day return and replacement policy.

1. Eligibility for Returns and Replacements

   • Items must be returned within 30 days of receipt.
   • Items must be in their original condition, unused, and in the original packaging.
     
     

2. Non-Returnable Items

   • Items marked as final sale or non-returnable.
   • Gift cards.
     
     

3. Return Process

   • Contact our customer service team at [email address] to initiate a return or replacement.
   • Provide your order number, item(s) you wish to return, and the reason for the return.
   • Our team will provide you with a return authorization number and instructions on how to send your item back to us.
     
     

4. Shipping

   • You will be responsible for paying for your own shipping costs for returning your item.
   • Shipping costs are non-refundable.
     
     

5. Refunds

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
     
     

6. Exchanges

   • If you need to exchange an item, please follow the return process and specify that you would like an exchange.
   • We will send out the replacement item once we receive the original item.